Privacy Policy

1. Introduction

FBR Cables (hereinafter "we", "our" or "FBR Cables") is committed to protecting the privacy of its website users. This privacy policy describes the types of personal data we collect, how we use, store, and protect it, in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

2. Data Controller

The data controller for personal data is:

• FBR CABLES
• 27, lot. Guynemer, 2nd floor, route d'El Jadida - Oasis, 20410 Casablanca, Morocco
• Email: contact@fbrcables.com
• Phone: 05 20 44 01 00

3. Data Collected

We collect the following personal data when you use our site:

• Identification data: last name, first name, company name
• Contact data: email address, phone number, country
• Professional data: company name, position
• Request data: selected products, technical specifications, messages
• Technical connection data: logs automatically generated by our hosting infrastructure (notably IP address and timestamps), used solely for service security and stability purposes. This data is not subject to any behavioural analysis or profiling.

4. Purpose of Processing

Your personal data is collected and processed for the following purposes:

• Processing your quote requests and commercial follow-up
• Responding to your contact and information requests
• Continuous improvement of our services based on user feedback
• Service security and proper operation
• Compliance with our legal and regulatory obligations

5. Legal Basis for Processing

The processing of your data is based on:

• Your explicit consent when submitting a form
• The performance of a contract or pre-contractual measures (quote request)
• Our legitimate interest in improving our services
• Compliance with our legal obligations

6. Data Retention Period

Data submitted via our forms is transmitted by email to our team and is not stored in a database by FBR Cables:

• Quote requests: transmitted by email to our sales team, not stored in a database.
• Contact requests: transmitted by email to our team, not stored in a database.
• Hosting technical logs: retained according to our provider Vercel's policy, maximum 30 days.
• Emails received via our forms: retained in our professional mailbox (Google Workspace) according to our internal email management policy.

You may request the deletion of your data at any time by contacting us at contact@fbrcables.com.

7. Your Rights

In accordance with Law 09-08, you have the following rights regarding your personal data:

• Right of access: obtain confirmation that your data is being processed and obtain a copy
• Right of rectification: have your inaccurate or incomplete data corrected
• Right of deletion: request the erasure of your data under certain conditions
• Right of opposition: object to the processing of your data on legitimate grounds
• Right to portability: receive, in a commonly used and readable electronic format, the data you have provided to us

To exercise these rights, contact us at: contact@fbrcables.com or by mail to our registered office. We are committed to responding within a maximum period of 30 days.

8. Data Security

FBR Cables implements technical and organisational measures appropriate to the nature of the data processed: encryption of communications via SSL/TLS protocols across the entire site, hosting on a professional infrastructure with access controls, and the use of a secure messaging system for the receipt and processing of requests.

9. Cookies

This site uses a limited number of trackers strictly necessary for its operation. No advertising or audience-measurement tracker is set without your explicit consent.

Categories of trackers used:

• Strictly necessary trackers: storage of your language preference and of your choice regarding trackers. These items do not allow your identification or tracking.
• Audience-measurement trackers: no tracker of this nature is currently set. Any change will be preceded by a prior consent request.

You can configure your browser to refuse cookies or be notified before they are stored. Refusing certain cookies may affect your browsing experience.

10. Hosting and Subprocessors

FBR Cables relies on technical service providers to ensure the proper functioning of the site. These subprocessors act in accordance with our instructions and provide the contractual guarantees required regarding security and confidentiality.

• Site hosting: Vercel Inc., a company incorporated under the laws of the United States. Technical connection data may transit through servers located outside Moroccan territory.
• Professional messaging: Google LLC (Google Workspace), a company incorporated under the laws of the United States. Requests submitted through our forms are received and processed there.

In accordance with Law 09-08, these transfers are made to providers offering an adequate level of personal data protection, guaranteed by their contractual commitments.

11. Policy Modifications

FBR Cables reserves the right to modify this privacy policy at any time. Any modification will be published on this page with the update date. We encourage you to consult this page regularly.

12. Contact Us

For any questions regarding this privacy policy or the exercise of your rights, you can contact us:

• Email: contact@fbrcables.com
• Phone: 05 20 44 01 00
• Address: 27, lot. Guynemer, 2nd floor, route d'El Jadida - Oasis, 20410 Casablanca, Morocco